Affordable Reactive Support From Certified Microsoft Experts
24/7 break/fix and rapid emergency resolution for your full Microsoft stack. Under 5-minute average first response, in-house Tier 3 engineers, and white-glove Microsoft Premier escalations at a fraction of Unified Support costs.
Need emergency hands-on troubleshooting right now? Live call at 170 USD / hour
Instant pickup · Senior Microsoft Architect screen-share · Zero retainer or contract lock-in.
Direct to a named senior Microsoft engineer, not a ticket dispatcher.
Resolved directly by our internal team without vendor delays.
Bypasses standard multi-tiered queue bureaucracy.
CSAT score maintained across US, European, and Indian enterprise clients.
Microsoft Support Matrix: How We Compare
See how Fortesia's Certified Support Services stack up against Microsoft Unified and legacy third-party providers.
| Evaluation Criteria | Fortesia Support Services | Microsoft Unified Support | Legacy Third-Party (US Cloud) |
|---|---|---|---|
| Annual Minimum Pricing | Starts at $3,000 / transparent | $50,000+ minimum commit | $30,000+ minimum commit |
| Support Pricing Model | Fixed per-ticket or predictable pod | 8%–12% of total Microsoft spend | Pre-purchased hourly buckets |
| Initial Response Time SLA | Under 5 Minutes (Guaranteed) | 60+ Minutes | Under 30 Minutes |
| Escalation to Microsoft | Direct Premier Support for Partners (PSfP) | Standard internal queue triage | Indirect / Broker-dependent |
| Severity A Critical Incidents | Included with dedicated CritSit manager | Strict qualification gates | Extra hourly surcharge |
| Engineering Team | US, European & India Certified Engineers | Global tiered call-center pool | Mixed outsourced contractors |
| Flexible Billing Cycles | Monthly or Annual (USD, EUR, GBP, INR) | Strict multi-year lock-in (USD only) | Annual prepaid upfront |
| On-Premise & Hybrid Support | Full stack (Windows Server, SQL, CALs) | Cloud-first, legacy penalized | Limited scope |
All Microsoft Technologies Supported
From core on-premise Windows and SQL Server datacenters to advanced Azure PaaS and Microsoft 365 Copilot workloads.
Microsoft 365 & Office
Microsoft Azure Infrastructure
Windows Server 2025 / 2022
Microsoft SQL Server 2022
Microsoft Teams & Teams Phone
Microsoft Intune & Endpoint Mgr
Microsoft Defender XDR
Microsoft Exchange Server & Online
Microsoft SharePoint & OneDrive
Microsoft Entra ID (Azure AD)
Remote Desktop Services (RDS)
Dynamics 365 & Power Platform
Certified Support Services Plan Comparison
Transparent packages tailored to your internal team's capacity. Never pay an arbitrary percentage of your licensing bill again.
Instant Reactive Support Call
Need immediate hands-on troubleshooting without committing to an annual retained plan? Connect live with a Senior Microsoft Solutions Architect for urgent break/fix, server recovery, or cloud incidents.
Essential
Entry-level expert break/fix for growing teams.
Fast, reliable incident response for businesses needing dependable Microsoft troubleshooting without overhead.
Standard
For teams ready to maximize Microsoft uptime.
Comprehensive support covering hybrid environments, fast break/fix, and scheduled proactive health consultations.
Commercial
Our premier two-dimensional reactive & proactive plan.
Combines lightning-fast incident resolution with dedicated architecture advisory and cost right-sizing.
Enterprise
White-glove mission-critical coverage.
Customized enterprise SLA with named primary engineers, 24/7 bridge lines, and bespoke runbook execution.
Certified Support That Goes Beyond Standard Break/Fix
Built on empathy, rapid time-to-engineer, and uncompromising technical depth across both continents.
Real Engineers, Zero Queue Script-Readers
When you raise a P1 ticket, your case immediately lands with a Microsoft Certified Systems Engineer who has full admin access to diagnose and resolve it.
White-Glove Microsoft Escalation Path
Unlike other partners who simply dump tickets into Microsoft's queue and walk away, Fortesia engineers actively co-pilot with Microsoft's internal product teams until full reconciliation.
Two-Dimensional Support Methodology
We don't just patch the immediate fire. Every resolved ticket feeds into our root-cause optimization framework to prevent recurrence and right-size your licensing footprint.
Multi-Region 24/7 Presence: US, Europe & India
True 24/7/365 follow-the-sun availability. US teams get localized Pacific/Eastern coverage, UK/European clients get GDPR-compliant support in GMT/CET timezones, and Indian enterprises receive local INR invoicing with full GST input tax credit compliance.
Certified Support Services FAQs
Everything you need to know about our escalation workflow, SLAs, contract terms, and how we interact with Microsoft.
Schedule a 30-Minute Support Discovery Call
Speak directly with our senior solutions architect. Audit your current Microsoft support spend and receive a side-by-side SLA & pricing comparison.