Question 1

Are these the same licences I'd buy from Microsoft?

Accepted Answer

Identical. Fortesia is a Microsoft Cloud Solution Provider, so the subscriptions sit in your own tenant under Microsoft's terms. The difference is who bills you, what you pay, and who picks up the phone.

Question 2

How can you be cheaper than Microsoft directly?

Accepted Answer

As a Tier 1 CSP, Microsoft provides us wholesale pricing which we pass directly on to you. We also eliminate license waste, unused seats, and over-provisioned tiers during our initial audit.

Question 3

Do I have to move everything at once?

Accepted Answer

No. You can start with a single product, such as Microsoft 365 or Azure, and migrate other workloads or renewals as your existing contracts expire.

Question 4

What happens to my current renewal date?

Accepted Answer

We align the transfer precisely with your current renewal or true-up window so there is zero double-billing and no cancellation penalties.

Question 5

Who actually answers when something breaks?

Accepted Answer

A named senior engineer assigned to your account with a direct phone line and a 15-minute SLA on P1 incidents. No generic queues, no scripts.

Question 6

What does it cost to switch, and can I leave?

Accepted Answer

Switching is completely free with zero downtime or data migration needed. If you ever decide to leave, you can exit at any renewal term with zero lock-in penalties.